Tenants should speak to their building manager or landlord first to try to resolve any landlord-tenant complaints they have. If this does not lead to a resolution, such problems can usually best be addressed by your local town/city building department.  This includes rodent or insect infestations and complaints about heat or hot water.

For information on getting help if your apartment, workplace, school or day care is too cold for comfort, visit the New York State heat regulations website.